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Nu har jag äntligen fått ett svar, lustigt nog var det ett svar på mailet jag skickade via klagomål-formuläret i fredags, men det besvarades av samma person (eller hans bror, verkar finnas både en James och en Joseph Bailey). Det kan dock säkert ha bidragit att jag skickade ett till meddelande idag, för svaret kom rätt snabbt efteråt.
Dear Sir,
I have raised an RMA for you to get the item back to us for testing, All the details have been sent to your email address, Please check that these are all correct before sending the item back to us. By sending the item back to us you agreeing to our terms and conditions within the RMA email. If the item is found faulty then it will be replaced for you.
Regards
James Bailey
Dock har jag inte fått själva RMA-mailet, men det står åtminstone att jag har en pågående RMA i mitt konto på Overklockers.co.uk. Har bett om att de skall kolla vad som hände med mailet. Vill gärna lusläsa det då jag inte har något förtroende att villkoren är särskilt bra.
Uppdatering: har nu fått RMA-konfirmationen per mail. Bifogar den här för de som är intresserade. Markerade i fetstil ett villkor som känns rätt kass: de försöker bara köra ut produkten en gång. Såvitt jag vet ringde de inte innan förra gången, men som tur är kommer den till jobbet så det är ju alltid någon som kan ta emot. Bra att tänka på kanske om ni skall göra nåt liknande och får den hemkörd: bäst att vara hemma då...
Har också frågat explicit om det är OK att skicka tillbaka den som den kom (hur kan det inte vara det?) eftersom det står "plain outer box". Står iofs samma sak i t.ex. Dustins villkor, men det är bäst att vara övertydliga med de här tomtarna, annars ser de säkert en chans att blåsa en.
Dear Mr Niklas Widmark,
Please review the following information and ensure it is correct:
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Products on RMA:
Hazro HZ27WC 8-Bit 27" LED Widescreen Professional Monitor - Black
Please only return the products listed above on this RMA. Any products returned that are not on this RMA will be rejected and subject to a £12.50 + all shipping costs including collection charges if applicable + VAT charge.
Problem / Fault description: Faulty [lots of dead pixels],
Desired action: Replace,
PLEASE CHECK THE ABOVE FOR ACCURACY AS WE CAN ONLY TEST FOR THE REPORTED FAULT. PLEASE PROVIDE AS MUCH INFORMATION ABOUT THE FAULT AS POSSIBLE AS ANY ITEM FOUND NOT TO BE FAULTY WILL BE RETURNED AT YOUR COST.
Any returned goods or replacements will be sent to: Mr Niklas Widmark, XXXXXXXX
PLEASE CHECK THAT THE ABOVE ADDRESS IS CORRECT AS ONLY ONE ATTEMPT AT DELIVERING YOUR RETURNED OR REPLACEMENTS PRODUCTS WILL BE MADE, REDELIVERY WILL BE CHARGED AT OUR STANDARD RATES
This RMA number is valid from 04/11/2011 for 28 days, unless stated otherwise. If you are unable to return your products in this time please request a new RMA is issued when you are ready to return them
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PLEASE NOTE THERE IS A £12.50 + ALL SHIPPING COSTS INCLUDING COLLECTION CHARGES IF APPLICABLE+ VAT CHARGE FOR ANY ITEMS TESTED 'NO FAULT FOUND'. THIS CHARGE ONLY APPLIES TO ITEMS RETURNED FOR TESTING.
A summary of our terms and conditions can be found below.
1. PLEASE NOTE THAT ALL RETURNED PRODUCTS WILL BE INSPECTED FOR DAMAGE CAUSED BY POOR HANDLING OR MISUSE. FURTHERMORE, ALL LGA (LINE GRID ARRAY) AND AMD SOCKET MOTHERBOARDS WILL BE CHECKED FOR BENT OR DAMAGED PINS, MISSING SOCKET PROTECTORS, THERMAL PASTE OR ANY OTHER CONTAMINATION INSIDE THE CPU SOCKET. ANY PRODUCTS FOUND TO HAVE ANY EVIDENCE OF MISUSE, DAMAGE OR POOR HANDLING WILL BE DEEMED WARRANTY VOID, WILL BE RETURNED AND BE SUBJECT TO A £12.50 + RETURN SHIPPING + VAT CHARGE.
PLEASE CHECK THE FOLLOWING LINK FOR EXAMPLES OF DAMAGE THAT WILL NOT BE ACCEPTED UNDER WARRANTY http://www.intel.com/support/motherboards/desktop/sb/CS-03006...
2. Testing - All returned items are tested by trained Overclockers UK Technicians. Any item found to be not faulty will be subject to a £12.50 + all shipping costs including collection charges if applicable + VAT charge. This does not affect your statutory rights.
3. Modified Goods. Any goods that have been modified or physically altered in any way shall be deemed Warranty Void and subject to a £12.50 + all shipping costs including collection charges if applicable + VAT charge.
4. Returned items must be packaged properly and shipped in a PLAIN OUTER BOX. ALL RETURNED PACKAGES MUST HAVE THE RMA NUMBER CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING. Any items that are poorly packed or received without RMA numbers will be REJECTED and subject to a £12.50 + return shipping + VAT charge.
5. Completeness of Returned Item(s)
For Items that are within 28 days of purchase please include all internal packaging and accessories (cables, manuals, drivers, power adapters, USB dongles and protective bags). Power Cables are not required for full systems purchased from Overclockers UK.
ALL RETURNED SYSTEMS MUST BE SHIPPED WITH THE GRAPHICS CARD REMOVED FOR TRANSPORT PURPOSES IF THE SYSTEM WAS ORIGINALLY SHIPPED IN THIS WAY.
- FOR FAULTY ITEMS THAT ARE OVER 28DAYS OLD PLEASE ENSURE THAT ONLY THE FAULTY ITEM ITSELF IS RETURNED.
- FOR FAULTY MEMORY THAT IS BEING RETURNED THE WHOLE MEMORY KIT NEEDS TO BE RETURNED NOT THE JUST THE FAULTY MODULE.
- FOR FAULTY POWERSUPPLY RETURNS, ALL CABLES MUST BE RETURNED WITH THE UNIT SO THAT IT CAN BE FULLY TESTED.
Any item that is returned incomplete will be REJECTED and subject to a £12.50 + return shipping + VAT charge.
6. Monitors that are being returned must be returned to us in the protective bag that the monitor is sent out in. If you do not have a bag to return the monitor to us please request one for your return. Monitors that are returned without this will be REJECTED and subject to a £12.50 + all shipping costs including collection charges if applicable + VAT charge.
7. Customers that are returning items from outside the EC MUST fill in the customs declaration forms correctly and state that they are returning FAULTY GOODS, in the case of unwanted items please state that the items are being RETURNED. Failure to do this will result in the customs fees not being paid and the items or the fees being returned to the customer.
8. Compatibility – Applications. Drivers and games are often released to market with bugs that can affect hardware performance. Overclockers UK cannot guarantee that every hardware product is 100% compatible with every software and hardware product available.
9. Please note that letters included with RMA cannot always be acted upon. If you require your address to be changed please contact us via our WEB NOTE SERVICE or our SUPPORT TELEPHONE LINE.
Our full terms and conditions can be found at
http://www.overclockers.co.uk/support.php
In response to your RMA request, we have reserved a returns code RMAXXXXXX for you to return your item(s).
**THE RMA NUMBER SHOULD BE CLEARLY VISIBLE ON TWO SIDES OF THE OUTER PACKAGING**
Below is a shipping label which you may wish to use on your parcel.
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RMAXXXXXX
Overclockers UK
4 Axis, Millennium Way
High Carr Business Park
Newcastle-under-lyme
ST5 7UF
If you place your order online, you can track the progress of your RMA by logging into your account on our website. Just Select RMA History from the left hand column.
Please be aware that returns are booked in as they are processed, as such your RMA may say not yet received for up to a day after it has been signed for on our premises so please do not be concerned if your RMA status has not been updated straight away.
Regards,
Overclockers UK - Support
WebNotes:- https://www.overclockers.co.uk/webnote.php
Telephone:- 0871 200 5053 / 0871 200 5054
PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL